Frequently Asked Questions


General Questions

Troubleshooting

Licensing and Registration


How many contacts can I put in the progam?

Theoretically, the maximum size of the database file can be up to 140 TB, but the developer has no hardware to test that. Although you probably may start experiencing some performance problems long before you reach this limit - say, if you collect close to ~100,000 records. However it should be large enough for any practical use.

How many contact groups can I create? Is there any limit?

There is no limit, you can create as many groups as you want. Group name is limited by 20 characters.

How many columns can I display in the table?

As many as your screen allows when the program window is maximized. But use common sense and display only the most important columns. The fewer the better: the table will otherwise look cluttered. Search looks for the data in all the columns, even in those that are not visible, so there is no need to view too many columns. You will see all the highlighted matches in Contact Details.

How can I transfer data from an older version of E-Z Contact Book?

If you have E-Z Contact Book database file from the versions 3.0 and newer (contacts.db), they can be imported (restored) directly from the database file (Database > Restore).
If you have E-Z Contact Book database file from the versions 2.0 - 2.8 (contacts.fdb), this format is no longer supported, starting from version 4.3.0.6. But you can restore the data from these files as follows:

If you still have working E-Z Contact Book of an ancient version (prior to 2.0), follow these steps:

Can I create groups in a hierarchical order?

No, groups can only be on one level. Having hierarchical group structure would unnecessary overcomplicate export/import functionality.
But there is an alternative way to group contacts together using tags. Please see Working with tags for more details.

Is there a possibility to put a contact in more than one group?

No, a contact may only belong to one group.
But you can assign as many tags as you you want to a contact, and use tags as alternative to groups. Please see Working with tags for more details.

How can I backup my data, or copy from one computer to another?

The easiest way to backup data is to save database file (Database > Backup). The file name contains date stamp, so it is easy to find when the backup was made. And it is as easy to restore old data back, or load in another computer - see User Guide section on how to Restore database from backup files. Program by default automatically performs daily database backup, so you can use the most recent auto-backup file as a copy to transfer to another computer. But the best method to copy contacts from one computer to another and keep them up to date is to Sync using Google Contacts - that way eliminates several steps.

Can I share E-Z Contact Book with other users on a local network, or with other users on the same computer?

Not directly. But two indirect methods of sharing contacts are available:

How can I copy and paste contact details?

Use the option Copy to new contact, which is available in right-click popup menu for a selected contact, or in the contact editor. It creates a new contact, copies all the Personal or Business data except First and Last name. Group type (Personal or Business) the contact belongs to determines which data will be copied. The option is useful when you create contact cards for members of a family, or group of employee of the same company. It was designed to reduce the amount of data entry.

How can I enter spaces or dashes in the phone numbers, or use brackets for area code?

The program by default is set to auto-format all phone numbers, so you don't have to enter any spaces or other punctuation when entering phone numbers - program does it for you. All you have to do is properly set up the format for your phone numbers. See more details on auto-formatting here. Some countries however have irregular formatting of the phone numbers, which is impossible to automate. If that is your case, turn auto-formatting OFF, and you will be able to enter phone numbers in the format you need.

New Contact button and all others are disabled. How can I add a new contact?

That may only happen when you just installed the program, and haven't created any contact group yet. At this point, the database is completely empty.
First step is to add at least one new group within the ALL CONTACTS heading, then you will be able to add any number of contacts. All contacts are organized in groups to make it easy to find them.

I am getting an error exporting data to Outlook. How can I resolve it?

You may get the following error when trying to export data to Outlook - "Compatibility error exporting to Outlook ... Unable to find the WAB DLL": To fix this issue:

Some of the phone numbers were truncated when I exported data to an Excel file, converted it to a CSV file, then imported to E-Z Contact Book. How can I fix them?

There is a problem converting from Excel to a comma-delimited format, which is fortunately easy to fix. When you save an Excel spreadsheet to a comma-delimited file and then look at the phone number columns in the last one, you may notice that 12-digits (or longer) numbers look quite unreadable, in an exponential format, even if you make the column wider. For example, the number 112147483641 will look like 1.12147E+11. You can fix phone numbers as follows:

When I sync with Google, I can see new contacts being added every day

This happens when your Gmail account is set to automatically add new contacts to the address book from emails.
Please check this link or this, they explain how to change your account setting to stop Gmail from adding contacts.

I am getting message "The remote server returned an error: (403) Forbidden" when trying to sync with Google. How can I resolve it?

The error most likely means that you have an older than 7.4.0.4 version of the program, it uses outdated and unsupported Google Contacts API (application programming interface). The latest version of the program utilizes the newest Google API. You can find the link to download the latest version of the program on the Version History page of this website if for any reason you don't see a notification about the new version in the program. Update to the new version doesn't change anything in your contacts stored in Google or in the local database. You will just need to renew your login to Google from the program. The login process is slightly different from the old version of the program but very similar. You will have to login to your Google account in a web browser instead of the program's own window. If you still experience the error (403) Forbidden with the latest version of the program, try to log out from Google and log back in.

I am getting message "Cannot add contacts to deprecated system contact group resource name 'contactGroups/family'. [400]" when trying to sync with Google. How can I resolve it?

Group 'Family' was one of the system groups in the old Google API, and it is deprecated in the current API. It means, you will still be able to sync contact in that group, but may have this error trying to add a new contact to this group. To workaround the issue, try to rename group 'Family', for example, to 'My Family', and then update all the contacts from this group to Google.

My computer/hard drive crashed. How can I restore my contacts?

  1. If you have Full version of the program and use Sync with Google Contacts, you have a complete copy of all your contacts in your Google account. Just install E-Z Contact Book on a new or repaired computer. Then login to Google, and click Data > Sync with Google Contacts. It will reinstate all your contacts just in few seconds.

  2. If you don't use Sync, your luck is if you find the original database file or the backup file(s) on the old computer/hard drive. If this old hard drive is still readable, or files recovered from it by a service technician, search for the file contacts.db. Original database file it is located in the folder %APPDATA%\E-Z Contact Book\. But after the hard drive is restored, this folder may be renamed, in which case you should search the entire C:\ drive.
    If you can't find the original database file, search for auto-backup files with the names like CONTACTS_AUTO_BACKUP_*.DB. If you find more than one, pick the one that has the most recent date stamp in the file name.
    Once the backup file found, import (restore) as described here.
    You can find more detailed instructions on this page.

How can I remove the annoying sound from the popup notification when the program hides into the Windows notification area?

Notification options can be adjusted in Windows 10 for a specific application. To do that for E-Z Contact Book:

Can I transfer Full version license from my old computer to the new one?

Yes. Just do it before you format the hard drive on your old computer, while E-Z Contact Book is still operational. To do that: