Frequently Asked Questions


General Questions

Troubleshooting

Licensing and Registration


General Questions


How many contacts can I store in the progam?

The maximum database size is theoretically 140 TB, though this has not been tested. In practice, performance may degrade as you approach 100,000 records. However, this should be sufficient for any practical use.


How many contact groups can I create? Is there a limit?

There is no limit - you can create as many groups as you like. Group names are limited by 20 characters.


How many columns can I display in the table?

You can display as many columns as fit on your screen when maximized. However, it's best to show only essential columns to keep the table uncluttered. The search function scans all columns, even hidden ones, so visibility is not necessary for functionality.


How can I transfer data from an older version of E-Z Contact Book?

If you have a database file from version 3.0 or newer (contacts.db), you can restore it directly (Database > Restore). Files from versions 2.0 - 2.8 (contacts.fdb) use an unsupported format.


Can I create groups in a hierarchical structure?

No, groups exist at a single level. Hierarchical groups would complicate export/import functionality.

Instead, you can organize contacts using tags. See Working with tags for details.


Can a contact belong to multiple groups?

No, a contact can belong to only one group. However, you can assign multiple tags to a contact as an alternative. See Working with tags for details.


How can I back up my data or transfer it to another computer?

The easiest way is to save the database file (Database > Backup). Backup files include a date stamp for easy identification.

By default, the program creates daily backups, which you can use for recovery or transfer. The best way to keep contacts synchronized between computers is to use Sync.


Can I share contacts with others on a local network or the same computer?

Yes, but not directly. You have two options:


How can I copy and paste contact details?

Use Copy to new contact from the right-click menu or contact editor. This creates a new contact while copying all personal or business data except the first and last name. It is useful for quickly adding family members or employees of the same company.


How can I enter spaces, dashes or brackets in phone numbers?

The program automatically formats phone numbers, so you don’t need to enter spaces or punctuation. You can adjust the auto-format settings as needed. If your country has irregular phone formatting, you can disable auto-formatting. Learn more here.



Troubleshooting


Why are the "New Contact" and other buttons disabled?

This happens when no contact groups exist. First, create at least one group under ALL CONTACTS, then you can add contacts.


Some phone numbers were truncated when exported data to an Excel file, then converted to CSV. How can I fix this?

Excel may convert long numbers into an exponential format (e.g., 112147483641 → 1.12147E+11). To prevent this:


When syncing with Google, why are new contacts added daily?

Your Gmail settings may be set to automatically add new contacts from emails. Disable this by following this guide.


My computer/hard drive crashed. How can I restore my contacts?

  1. If you used Sync: install E-Z Contact Book on your new system, log in, and sync to restore all contacts.

  2. If you didn’t use Sync, search for contacts.db on the old hard drive. If unavailable, look for auto-backup files (CONTACTS_AUTO_BACKUP_*.DB) and restore the latest version as described here.

To restore corrupted or damaged database, see instructions on this page.


How do I disable the notification sound when the program hides?



Licensing and Registration


How can I transfer my license to another computer?

You must unregister your license on the old computer first:


Will reinstalling my OS void my license?


How can I check how many activations I have left?